Returns & Exchanges
At RPS Water Pumps, we stand behind the reliability of our equipment and offer a 30-day return window for unused items to ensure your home water system meets your expectations. If you are not completely satisfied with your purchase, our team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and the specific model of the pump you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the pump and all included accessories in the original manufacturer packaging to prevent damage during transit back to our facility.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Once our technicians verify the unit is in its original condition, we will process your refund or ship your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing